1. Agreeing to these terms
These Terms of Service are an agreement between you (and the company you represent) and Nyza Creations LLC, doing business as Nyza Solutions. By creating an account, buying a package, or using anything on nyza.us, you agree to them. If you are accepting on behalf of a company, you are confirming that you are allowed to bind that company.
If you do not agree, do not use the service. You can close your account at any time and we will delete your data as described in section 14.
2. Who we are
Nyza Creations LLC, a Washington limited liability company located at Nyza Creations LLC, 3850 Kitsap Wy, Ste 104 PMB 1247, Bremerton, WA 98312, USA. You can reach a human at hardiktrehan@nyza.us.
3. What we provide
Build services. Fixed-price packages and monthly care retainers where we design and build something for you — an automation, a site, a chatbot, a voice agent. Scope, price and timeline for a specific project are agreed in writing before work starts, and that written scope governs if it conflicts with anything here.
The Founders Office. Software you operate yourself. You create AI agents, give them instructions, connect the tools and accounts they may use, and they run on a schedule without a person watching. They report what they did, what they found, and what needs a decision from you.
4. The Founders Office is in beta
The Founders Office is beta software. It is provided as-is, it may change substantially, and features may be added or removed. We do not currently charge for it. If and when we begin charging, we will tell you before any fee applies to your account, and you will be able to decline and stop using the paid features.
In plain terms: during beta you are not being billed for the office, and we will not start billing you by surprise. You still pay your own model provider directly (see section 7).
5. Your account
- You must be at least 18 and able to enter a contract.
- Provide accurate information, and keep your login secure. You are responsible for everything done under your account, including by people you invite to your office.
- One organisation is created for you on first sign-in. Members you invite act with the role you give them — an owner or admin can add and remove agents, connect credentials, and act on your behalf. Invite carefully.
- Tell us promptly at hardiktrehan@nyza.us if you believe your account has been accessed by someone else.
6. Fees, billing and cancellation
Build packages are one-time fees, quoted and agreed before work begins. Care retainers are monthly and can be cancelled at any time, effective at the end of the current billing period.
Where subscription plans for the Founders Office apply, they are billed in advance through Stripe on the interval shown at checkout, renew automatically until cancelled, and can be cancelled at any time from your account. Cancellation stops the next renewal; it does not retroactively refund the period you are in.
Refunds. If something we built does not do what the agreed written scope said it would, tell us and we will fix it or refund that portion. Fees already consumed by work delivered, and third-party costs we paid on your behalf, are not refundable. Taxes are your responsibility where applicable.
7. Your credentials and your provider accounts
The Founders Office runs on your model provider keys. You bring an Anthropic, OpenAI or Google key, and you pay that provider directly for what your agents use. We do not mark up or resell model usage under this arrangement, and we never share our own subscription access with you — that is licensed to a person and cannot be resold.
How we handle credentials you give us:
- They are encrypted at rest with AES-256-GCM under a per-connection data key, which is itself wrapped by a master key held outside the database.
- They are decrypted only into the isolated environment of a single agent run, at the last possible moment.
- They are never written to logs, transcripts, reports, or anything we can read back. We store only the last few characters, so you can tell two keys apart.
- An agent can reach a connection only if you explicitly granted it, and can write through it only if you granted write access separately. Absence of a grant is a denial.
You are responsible for complying with your provider's own terms, and for revoking a key with them if you believe it has been exposed. Deleting a connection here deletes our copy.
If we ever supply the model ourselves instead ("managed inference", which is optional and off by default), we will state the price before you enable it.
8. What your agents do, and who is responsible
This is the section that matters most. An agent is not a chatbot. It runs unattended, on the instructions you wrote, using the accounts you connected, and it can take actions in those accounts.
- You direct them. The instructions, the schedule, the tools, and the level of autonomy are yours. Agents are set to ask for approval by default; changing an agent to act on its own is a deliberate choice you make.
- You are responsible for what you authorise. Actions an agent takes within the permissions you granted are your actions, as if you had taken them. Grant the narrowest access that does the job.
- We are not a system of record. Do not rely on the office as the only copy of anything. Keep your own backups of data an agent touches.
- Do not point agents at things you cannot afford to have changed without testing them first on something reversible.
In plain terms: we built the guardrails — approval by default, per-connection grants, an evidence rule before an agent may claim something is resolved, and an isolated sandbox per run. We cannot guarantee an AI system will never do something you did not intend. Give agents the least access that works, and read what they report.
9. Acceptable use
You agree not to use the service, or direct an agent to:
- Break the law, or infringe someone else's rights.
- Access systems or accounts you are not authorised to access, or scrape a service in violation of its terms.
- Send spam or bulk unsolicited messages, or impersonate a person or organisation.
- Attack, overload, probe or reverse-engineer our infrastructure, or attempt to escape the execution sandbox.
- Generate malware, or content that sexualises minors, incites violence, or harasses a specific person.
- Resell, sublicense or white-label the Founders Office as your own product without a written agreement with us.
We may suspend an account or a specific agent immediately if it is causing harm, breaking the law, or threatening the stability or security of the platform. Where we can, we will tell you why and give you a chance to fix it.
10. Your content, and confidentiality
Your data stays yours. That includes the instructions you write, the content your agents produce for you, and anything they read through your connections. You grant us only the licence needed to run the service for you — to store it, process it, and pass it to the model provider and tools you chose.
We do not train models on your data, and we do not sell it. We use third parties to operate the service; they are listed at Subprocessors, and how we handle personal data is described in our Privacy Policy. Business customers can request a Data Processing Addendum.
Each of us will keep the other's confidential information confidential and use it only for this relationship. That obligation continues after the account closes.
11. AI output is not guaranteed to be correct
Large language models produce plausible text. They can be wrong, out of date, or confidently mistaken, and they can misread a document or a page. Output from the service is informational. It is not legal, medical, financial, tax or professional advice, and it is not a substitute for a qualified human reviewing anything that matters.
Check anything consequential before acting on it. This is exactly why agents default to asking for approval, and why the ledger refuses to accept "I fixed it" without evidence a third party could re-check.
12. Intellectual property
We keep ownership of the platform: the software, the interface, the agent runtime, our prompts and our brand. You get a non-exclusive, non-transferable right to use it while your account is in good standing.
For build projects, you own the deliverables we produce specifically for you once you have paid for them in full. We keep ownership of our pre-existing tools, libraries and general know-how, and we may reuse those on other projects. If we want to describe your project publicly as a case study, we will ask first.
13. Availability and support
We aim for the service to be available and reliable, but we do not offer a contractual uptime guarantee during beta. Scheduled maintenance, provider outages, and problems at the model providers themselves can interrupt agent runs. A run that fails is reported as failed rather than quietly skipped.
Support is by email at hardiktrehan@nyza.us. We aim to respond within two business days.
14. Suspension, termination and your data
You can close your account at any time. We can terminate or suspend an account for a material breach of these terms, for non-payment, or if required by law — with notice where the circumstances allow it.
When an account closes: agents stop, scheduled runs stop, and stored credentials are deleted. You can export your data before closing, and you can ask us to delete it afterwards by emailing hardiktrehan@nyza.us. We delete or anonymise it within 30 days, except where we must keep records for legal, tax or accounting reasons.
15. Disclaimers
Except where the law does not allow it, the service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that AI output will be accurate or complete.
16. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or business interruption, even if told such damages were possible.
Our total liability arising out of or relating to these terms is limited to the greater of (a) the amounts you actually paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars.
Nothing here limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
17. Indemnification
You will defend and indemnify us against third-party claims arising from your use of the service in breach of these terms, from content or instructions you supplied, or from actions an agent took within permissions you granted. We will tell you promptly about any such claim and let you control the defence of it.
18. Changes to these terms
We may update these terms. If a change is material, we will give notice by email or in the product before it takes effect, and the date at the top of this page will change. Continuing to use the service after that means you accept the new terms. If you do not, close your account.
19. Governing law and disputes
These terms are governed by the laws of the State of Washington, USA, without regard to its conflict-of-law rules. The state and federal courts located in Kitsap County, Washington have exclusive jurisdiction, and both parties consent to venue there.
Before filing anything, email us at hardiktrehan@nyza.us and give us 30 days to resolve it. Most things are a misunderstanding that a conversation fixes.
20. The rest
- If a provision is unenforceable, the rest stays in force and that provision is limited to the minimum extent necessary.
- Not enforcing something once does not waive the right to enforce it later.
- You may not assign this agreement without our written consent. We may assign it in connection with a merger, acquisition or sale of assets.
- These terms, plus any written scope for a specific project and any DPA we have signed, are the entire agreement between us on this subject.
- Nothing here creates a partnership, employment or agency relationship.
21. Contact
Nyza Creations LLC, 3850 Kitsap Wy, Ste 104 PMB 1247, Bremerton, WA 98312, USA
hardiktrehan@nyza.us