Let’s get you sorted.
One place for help with Nyza apps. Find a quick answer below, or tell us what you need.
A few useful answers
How do I restore an app purchase?
Use the same Apple or Google account you used to purchase. Open the app’s purchase or account settings and select Restore purchases where available. If access is still missing, contact us with the app name and your order reference.
How do I manage or cancel a subscription?
For an App Store subscription, open Apple subscription settings. For Google Play, open Google Play subscriptions. Purchases made on a product’s website are managed through that website. Deleting an app does not cancel a subscription.
Where do I request a refund?
For purchases billed by Apple, use Report a Problem. For Google Play purchases, follow Google’s refund instructions. For a website purchase, contact the product’s support team. Store policies determine eligibility.
How can I delete my account or request my data?
Use the account deletion option in your app’s settings where available. You can also choose “Account, privacy, or deletion” in this form. We’ll verify account ownership before processing your request. Please don’t send a password. Manage any active subscription separately with the store that billed you.
An app isn’t working. What should I send?
Tell us which app and feature are affected, your device model, app version, and what you expected to happen. Include any error text, but leave out passwords and sensitive personal information.
Where can I get Astrava?
Astrava is being prepared for iPhone and Android. Its Nyza app page will have download links when it becomes available.
Prefer email? contact@nyza.us